Keep yourself updated with all the details regarding your travel needs through the assistance provided by the China Southern Airlines Surabaya sales office. The team is well-equipped to handle any booking-related issues and ensure every passenger receives the right assistance.
Get in touch using the contact details shared below, and also explore some handy ways to manage your ticket online.
Take Control of Travel Plans and Assistance Anytime at China Southern Airlines Surabaya Sales Office
| China Southern Airlines Surabaya Ticketing Office Address | Jl. Ir. Haji Juanda, Betro, Sedati, Sidoarjo Regency, East Java 61253, Indonesia |
| China Southern Airlines Service Contact Number | +86-20-2239-5539 |
| Office Opening Hours | 24 hours / 7 days a week |
| ir@csair.com | |
| Book Flight | https://oversea.csair.com/tk/in/en/book/search?orderChannel=YDGL |
| Online Check-in | https://www.csair.com/gb/en/online_checkin/ |
Managing Your China Southern Airlines Ticket Online
Booked directly with China Southern Airlines? You can use the “Manage Booking” tool to make quick changes or cancellations at any time. Simply log in through the official website or the mobile app.
For anything more specific, contact the China Southern Airlines sales office in Surabaya and get immediate solutions.
How to Cancel Your China Southern Airlines Ticket Online?
Get the option to cancel your ticket for free with the China Southern Airlines 24-hour cancellation policy. If you have made the booking at least 7 days before the departure date, you can receive a full refund when you cancel. Otherwise, charges will be applied.
- Head over to the official China Southern Airlines website.
- Hover over the “Online Services” option from the top menu bar.
- Click on the “My Trips” option from the dropdown.
- Log in by entering your credentials on the next page.
- Open your booking and hit the “Cancel” button.
- Pay any applicable fee and confirm your cancellation request.
- A confirmation will be sent to your registered email address shortly after.
Get the China Southern Vientiane Office Details.
Modify China Southern Flight Date or Time
Shift your travel date or time quickly through the website, mobile app, or by reaching out to customer care. The fee and conditions for changes depend on your fare type.
- Visit the official website or launch the mobile app on your device.
- Go to the “Online Services” tab from the menu at the top of the screen.
- Select the “Change/Refund” option and move to the next step.
- Enter your login details to access your account.
- Select the booking you want to change, then click the “Change” button.
- Select a new date or time and go through the guidelines shown on screen.
- Pay the applicable fee and fare difference to lock in your new schedule.
- Your updated e-ticket will be sent to your registered email address.
Contact the China Southern Airlines Surabaya Airport Sales Office for On-Ground Assistance
| Airport Name | Juanda International Airport |
| China Southern Airlines Surabaya Airport Ticketing Office Address | Jl. Ir. Haji Juanda, Betro, Sedati, Sidoarjo Regency, East Java 61253, Indonesia |
| Airport Contact Number | +62 31 2986200 |
| Fax Number | +62 31 8667506 |
| Office Opening Hours | 24 Hours |
| sub@ap1.co.id |
Map Location:
China Southern Airlines Online Check-In Guide
Completing online check-in will save you ample time at the airport. All you need is your ticket number and last name to get started. However, if you are carrying checked baggage, you will still need to check in at the counter.
- Go to the official website and find the “Online Services” option on the menu bar.
- Click on the “Seats and Check-in” button from the available options.
- Sign in with your details and click the “Log In” button.
- Choose your booking, pick a seat, and follow the steps shown on screen.
- Finish the check-in process and download your boarding pass.
- It is always a good idea to keep a printed copy with you as a backup.
Claiming a Refund on a Canceled China Southern Ticket
China Southern Airlines allows passengers to cancel their booking within the first 24 hours at no cost. Refund requests are handled online through the booking record section, and any applicable fees are deducted based on your fare conditions. The processing takes at least 20 business days.
Call China Southern Airlines Head Office in Time of Travel Emergencies
Access the correct reach-out details of the China Southern Airlines Headquarters, including detailed address and phone numbers.
| China Southern Airlines Head Office Address | China Southern Air Building, No. 68 Qixin Road, Baiyun District, Guangzhou, Guangdong Province, 510403, China (中国南方航空大厦，广东省广州市白云区启新路68号，邮编：510403) |
| China Southern Airlines Corporate HQ Phone Number | +86-20-8611-2480 / +86 40 0869 5539 |
| Fax Number | +86 20 8665 8984 / +86-20-8665-9040 |
| Office Opening Hours | 24 hours a day, 7 days a week |
| Official Emails | customerservice@csair.com / flychinasouthern@csair.com |
| Official Website | www.csair.com |
Meet the China Southern Airlines Aircraft That Powers a Smooth Flight Experience
- ATR 42 / 72
- ATR 72
- Airbus A300
- Airbus A300-600
- Airbus A319
- Airbus A319-100
- Airbus A319neo
- Airbus A320
- Airbus A320-200
- Airbus A320neo
- Airbus A321
- Airbus A321-200
- Airbus A321neo
- Airbus A330
- Airbus A330-200
- Airbus A330-300
- Airbus A350 XWB
- Airbus A350-900
- Airbus A380
- Airbus A380-800
- Boeing 737
- Boeing 737-200
- Boeing 737-300
- Boeing 737-500
- Boeing 737-700
- Boeing 737-800
- Boeing 737 MAX 8
- Boeing 747
- Boeing 747-400
- Boeing 757
- Boeing 757-200
- Boeing 767
- Boeing 767-300
- Boeing 777
- Boeing 777-200
- Boeing 777-300ER
- Boeing 777F
- Boeing 787 Dreamliner
- Boeing 787-8 Dreamliner
- Boeing 787-9 Dreamliner
- COMAC ARJ21
- COMAC ARJ21-700
- COMAC C919
- COMAC C919-100
- Embraer ERJ-145
- Embraer ERJ-145
- Embraer ERJ-190
- Embraer ERJ-190
- McDonnell Douglas MD-80
- McDonnell Douglas MD-82
- McDonnell Douglas MD-90
- McDonnell Douglas MD-90
- Saab 340
- Saab 340
Explore the Range of Services Ready for You at China Southern Airlines Surabaya Sales Office
| Corporate Reward Program | Flight Ticket Booking | Baggage Allowance |
| In-Flight Duty Free Items | Flight Ticket Cancellation | Duty Free Allowance |
| In-Flight Entertainment | Flight Ticket Rescheduling | Self Service Kiosk Check-in |
| Airport Transportation | Web / Online Check-in | Concierge Services |
| Receipts and Refunds | Airport Counter Check-in | China Southern Airlines Lounges |
| China Southern Airlines Web / Mobile App Check-in | Seats Enquiries and Selection | CZ Trip Management |
Frequently Asked Questions:
Yes, China Southern Airlines operates a sales office in Surabaya to offer quick travel support to local customers.
Yes, if you cancel your ticket within 24 hours of booking and before 7 days of departure, you are entitled to a full refund.
The airline takes at least 20 business days to process a refund request and credit the amount to the original payment method.
As per the China Southern Airlines name correction policy, a traveler can make minor spelling corrections of up to 3 characters. Complete name changes are not allowed.
Yes, the airline offers at least one free checked bag on almost every fare type. However, the quantity and weight limit may vary.
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